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Welcome to European Spa, the no.1 business magazine for spa and wellness

EXPERTS

Globally-recognised leaders and innovators share their wisdom

An unconventional perspective

Since joining the industry, Rudding Park’s dedicated spa director Matthew Mackaness has been committed to increasing profits and enhancing the guest experience

“I probably haven’t come at things from a conventional perspective. I had no spa experience prior to being involved in the Rudding Park development.

“When I left university, I went to London and became a chartered surveyor for five years; after that I moved to a start-up media company, where I stayed for another five or six years. Then the opportunity arose to become involved in the family business, particularly with the spa. I started on the day the builders began!

“I’ve loved getting involved with the spa, the opening and developing the proposition. As the business grows and people become more aware of it, evolving an excellent guest journey will ensure return visits. From a welcoming reception to personalised therapist care and all interactions along the way, if guests have a fantastic experience they will tell their friends, and that’s the best form of marketing.’

Delivering nature’s cure

Naturopath Sue Davis discusses her approach to wellness at the UK’s Lifehouse Spa

“The best part of my role is seeing positive transformation in a guest at the end of their stay, when they are looking and feeling infinitely better than when they arrived. Guests leave feeling empowered with the necessary tools to continue the good work at home.

“The Ultimate Holistic Experience with our in-house healer Michael Barthaud is very popular. This is two-hours of meditation, healing, reiki for chakra balancing with a tailored Australian Bush Flower essence for the guest to take home. Food intolerance testing, shiatsu and physiotherapy are also very popular.

“At Lifehouse, the ability to create new wellness programmes and treatments for our wide-ranging demographic of guests and remaining responsive to our guests needs. I enjoy looking out for new trends and recruiting different experts to enhance our team.”

Connect here

Technology meets wellbeing

European Spa meets Jack Tang, the dynamic co-founder of Urban Massage, to find out how ‘on-demand’ wellness will provide new opportunities for therapists

“One of the key reasons I launched Urban Massage is that I would have treatments myself and speak to the therapists, who were an open book about how they felt about their work.

“Knowing that some can have up to 10-12 appointments a day made me feel bad as a client. I also considered the discrepancy between the charge for service being delivered and what the therapist actually gets paid.

“Urban Massage really champions ethical ways of working and we believe we’re setting new standards for the industry. When you pay for a treatment with us, in most cases 70% or more of that goes directly into the therapist’s pocket. That’s a very powerful statement.”

Connect here

Uniting body and mind

Dominique Antiglio, a dynamic meditation expert, author and founder of online platform BeSophro, speaks about the introduction of a new form of meditation in the UK.

“Sophrology is a dynamic, self-development practice that focuses on going within yourself to find the resilience to deal with life events and live more mindfully.

“It should be practised regularly, ideally on a daily basis, to help boost confidence and instil a sense of calm, as well as enabling clients to deal better with chronic pain, address weight management issues and to sleep better.

“Sophrology has another element too; when we’re stressed, many people disconnect from their bodies. Guided properly, clients can listen to their bodies in their daily life and use this sensation in a dynamic way.

“Often spas can be more focused on the ‘body’, so Sophrology helps to address the ‘mind’ aspect. Group or one-to-one sessions can enable spa guests to discover the tools of Sophrology in the wider context of stress management and weight loss, and to understand better how it can best serve to transform their lives. People who look after others, such as spa therapists, can also really benefit from it.”

Connect here

A new way to wellness

Tony De Leede, the Australian co-owner of the award-winning Gwinganna Lifestyle Retreat discusses a new path to wellbeing

“I believe in fitness and wellness, but I don’t like to exercise. I have to push myself. But I realised long ago that what I eat, how I move and being in the right head space are vitally important. If you can get all of those lined up correctly, then a person should have a more productive, enjoyable life with less stress.

“If you eat well, move well and sleep well, then hopefully you will live well. The best outcome is not just living a long life, but living a long ‘well’ life. At my age – I’m now 65 – there are massive numbers of people with plenty of money, but they are realising their wealth cannot buy health – that is something they have to take charge of.

“People just need better environments in which to improve, and tools that are more comfortable, palatable and enjoyable.”

Connect here

European Spa is proud to partner

European Spa Magazine is published by Spa Publishing Ltd.

Head Office: Halifax House, Halifax Place, Nottingham, NG1 1QN, UK.

Copyright © 2019 - Spa Publishing Limited. All rights reserved

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Welcome to European Spa, the no.1 business magazine for spa and wellness

European Spa Magazine is published by Spa Publishing Ltd.

Head Office: Halifax House, Halifax Place, Nottingham, NG1 1QN, UK.

 

Welcome to European Spa, the no.1 business magazine for spa and wellness

An unconventional perspective

Since joining the industry, Rudding Park’s dedicated spa director Matthew Mackaness has been committed to increasing profits and enhancing the guest experience

“I probably haven’t come at things from a conventional perspective. I had no spa experience prior to being involved in the Rudding Park development.

“When I left university, I went to London and became a chartered surveyor for five years; after that I moved to a start-up media company, where I stayed for another five or six years. Then the opportunity arose to become involved in the family business, particularly with the spa. I started on the day the builders began!

“I’ve loved getting involved with the spa, the opening and developing the proposition. As the business grows and people become more aware of it, evolving an excellent guest journey will ensure return visits. From a welcoming reception to personalised therapist care and all interactions along the way, if guests have a fantastic experience they will tell their friends, and that’s the best form of marketing.’

Delivering nature’s cure

Naturopath Sue Davis discusses her approach to wellness at the UK’s Lifehouse Spa

Connect here

“The best part of my role is seeing positive transformation in a guest at the end of their stay, when they are looking and feeling infinitely better than when they arrived. Guests leave feeling empowered with the necessary tools to continue the good work at home.

“The Ultimate Holistic Experience with our in-house healer Michael Barthaud is very popular. This is two-hours of meditation, healing, reiki for chakra balancing with a tailored Australian Bush Flower essence for the guest to take home. Food intolerance testing, shiatsu and physiotherapy are also very popular.

“At Lifehouse, the ability to create new wellness programmes and treatments for our wide-ranging demographic of guests and remaining responsive to our guests needs. I enjoy looking out for new trends and recruiting different experts to enhance our team.”

Technology meets wellbeing

European Spa meets Jack Tang, the dynamic co-founder of Urban Massage, to find out how ‘on-demand’ wellness will provide new opportunities for therapists

“One of the key reasons I launched Urban Massage is that I would have treatments myself and speak to the therapists, who were an open book about how they felt about their work.

“Knowing that some can have up to 10-12 appointments a day made me feel bad as a client. I also considered the discrepancy between the charge for service being delivered and what the therapist actually gets paid.

“Urban Massage really champions ethical ways of working and we believe we’re setting new standards for the industry. When you pay for a treatment with us, in most cases 70% or more of that goes directly into the therapist’s pocket. That’s a very powerful statement.”

Uniting body and mind

Dominique Antiglio, a dynamic meditation expert, author and founder of online platform BeSophro, speaks about the introduction of a new form of meditation in the UK.

“Sophrology is a dynamic, self-development practice that focuses on going within yourself to find the resilience to deal with life events and live more mindfully.

“It should be practised regularly, ideally on a daily basis, to help boost confidence and instil a sense of calm, as well as enabling clients to deal better with chronic pain, address weight management issues and to sleep better.

“Sophrology has another element too; when we’re stressed, many people disconnect from their bodies. Guided properly, clients can listen to their bodies in their daily life and use this sensation in a dynamic way.

“Often spas can be more focused on the ‘body’, so Sophrology helps to address the ‘mind’ aspect. Group or one-to-one sessions can enable spa guests to discover the tools of Sophrology in the wider context of stress management and weight loss, and to understand better how it can best serve to transform their lives. People who look after others, such as spa therapists, can also really benefit from it.”

A new way to wellness

Tony De Leede, the Australian co-owner of the award-winning Gwinganna Lifestyle Retreat discusses a new path to wellbeing

Connect here

“I believe in fitness and wellness, but I don’t like to exercise. I have to push myself. But I realised long ago that what I eat, how I move and being in the right head space are vitally important. If you can get all of those lined up correctly, then a person should have a more productive, enjoyable life with less stress.

“If you eat well, move well and sleep well, then hopefully you will live well. The best outcome is not just living a long life, but living a long ‘well’ life. At my age – I’m now 65 – there are massive numbers of people with plenty of money, but they are realising their wealth cannot buy health – that is something they have to take charge of.

“People just need better environments in which to improve, and tools that are more comfortable, palatable and enjoyable.”

Welcome to European Spa, the no.1
business magazine for spa and wellness

An unconventional perspective

Since joining the industry, Rudding Park’s dedicated spa director Matthew Mackaness has been committed to increasing profits and enhancing the guest experience

Technology meets wellbeing

European Spa meets Jack Tang, the dynamic co-founder of Urban Massage, to find out how ‘on-demand’ wellness will provide new opportunities for therapists

European Spa Magazine is published by
Spa Publishing Ltd.

Head Office: Halifax House, Halifax Place, Nottingham, NG1 1QN, UK.

TOP

Copyright © 2019 - Spa Publishing Limited.
All rights reserved